Domino’s Slip-Up Reveals Silver Lining
If the police aren’t called and a human hasn’t been injured, can a promotion that goes terribly wrong, but ultimately emerges as a good thing, be turned into a case study that can be successful for other marketers?
Let’s take the case of Domino’s.
As many of you know, the pizza maker and its agency, dreamed up the idea of a special, limited time promotion last December to give away free medium-size pizzas as the country buzzed about bailouts. The computer system was programmed to accept the word “bailout” in a promotion code box to activate the offer. But the promotion never got the green light and the team moved on to other ideas never deactivating the offer.






Gimme back that Filet-O-Fish…
