It’s just about impossible to talk to an e-mail marketing professional without the word “relevance” cropping up in the conversation. Yet for all the talk of making e-mails more relevant to the individual recipients, it seems that most marketers still send out one-size-fit-all messages that address their needs rather than those of the potential customers.
One reason: Few marketers bother to find out exactly what their opt-in subscribers want from their e-mails, judging by the three dozen sites I visited recently. In fact, most didn’t even trouble themselves to ask if I preferred HTML or text messages.
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