People Policies, Not Price Cuts
A few months ago I posted an approving notice about the Hyundai Assurance program, which offers to let car buyers who suffer a catastrophic reversal in their finances the chance to return a Hyundai they’ve bought within the past year and sell it back to the company, as long as the depreciation was under $7,500.
I thought it was a smart idea at the time. While other car marketers were—and still are—offering “employee pricing” discounts that no one really fully trusts, Hyundai went to the heart of the problem of customer confidence. more







